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Beyond Conflict Management: Transforming Conversations and Relationships

  • Mandel Center for Nonprofit Organizations 11402 Bellflower Road Cleveland, OH, 44106 United States (map)

March 22, 2019

Case Western Reserve University, Cleveland, OH

Community Innovation Network



In this interactive workshop, participants will learn frameworks for assessing real-world conflict situations and practices for leading a creative response to conflict. Participants will learn how to leverage conflict so that it can bring out the best in everyone and take the group to a new level. This participatory session will draw on the fields of conflict resolution and Appreciative Inquiry, blending successful practices from both fields to prepare participants to take immediate positive action to prevent or reduce frustration, promote a culture of cooperation, and maximize the creative potential of the organization.

Who Should Attend

Team leaders and change agents - especially anyone who wants to prepare for positions of greater responsibility, including problem-solving, people development, and productivity improvement.

6.5 CEUs for Social Work available 

Workshop Leaders

This workshop will be led by Erika N. Jefferson, M.S., an award-winning conflict resolution and peace studies educator. She has taught conflict resolution related classes at Cuyahoga Community College since 2012 and has mediated landlord-tenant disputes with the Cleveland Housing Court since 2014.


March 22, 2019 8:30 am - 4:30 pm 


Mandel Community Studies Center (Room 115) of Case Western Reserve University, 11402 Bellflower Road, Cleveland, OH 44106

*Lunch provided.

Registration Fee

$350 for a full day training event. Please contact to inquire about group discount for parties of 4 or more.

Special Discounts for the Case Family:

Students: Use CWRUStudent for 30% off

CWRU Staff/Faculty: Use CWRUFamily for 25% off Register at: